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Filing A Warranty Claim

We’re sorry to hear you’re having trouble, but we’re here to help! 

We can assist with warranty claims for the following brands.  Please fill out and submit the form at the bottom of this page.

  • Sealy (more Sealy Warranty Information here)
  • Stearns & Foster (more Stearns & Foster Warranty Information here)
  • BeautyRest/Simmons (more BeautyRest/Simmons Warranty Information here)
  • Serta (more Serta Warranty Information here)

The following brands require filing claims with the company directly.  Please click the logo to get to the warranty claim site for your brand.

Please have photos of the following ready:

  • LawTag (Example)
  • Photo of the body impression (“The Test”)
    • One close up shot (Example)
    • One wide shot

The Test:  While isolated from the foundation, place a YARDSTICK or weighted string across length of the mattress over the deepest area of the depression; use a ruler or tape measurer from the string to the depth of the depressed area without applying any pressure. Measure the middle of the quilted area, not the stitching. DO NOT MEASURE IN THE TUFT, SOWN OR CIRCLE AREA, AS THIS AREA IS THE STITCHED AREA, AND IS ALREADY LOWER BY ½”. THIS IS INTENTIONAL.

If you are ready to file a claim, please begin by completing the following:

File A Claim

  • Please provide the date of purchase if available.
    Date Format: MM slash DD slash YYYY
  • Please select the mattress brand of the mattress for which you would like to file a claim. We are NOT able to place warranty claims on the following brands: Tempurpedic, Spring Air & Paramount. Links to these brands' warranty pages can be found under our Troubleshoot page.
  • Please upload a clear photo of the law tag. The mattress law tag can be located at the top-left or bottom-right corner of the mattress, between the mattress and base. View a sample of the law tag here: https://sweetdreamsnc.com/wp-content/uploads/2021/07/Law-Tag-Photo.jpg
    Drop files here or
    Accepted file types: jpg, png, pdf, heic.
  • Please include one (1) close up photo and one (1) wide shot of the "The Test": While isolated from the foundation, place a yardstick or weighted string across the length of the mattress over the deepest area of the depression; use a ruler or tape measurer from the string to the depth of the depressed area without applying any pressure. Measure the middle of the quilted area, not the stitching. DO NOT MEASURE IN THE TUFT, SOWN OR CIRCLE AREA, AS THIS AREA IS THE STITCHED AREA, AND IS ALREADY LOWER BY ½”. THIS IS INTENTIONAL.
    Drop files here or
    Accepted file types: jpg, png, heic, pdf.
  • Include any additional photos you may believe to be helpful in the warranty claim process. This is not a required field.
    Drop files here or
    Accepted file types: jpg, pdf, heic, png.
  • This field is for validation purposes and should be left unchanged.
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